Papers from author "Human Interface Group"
Change Management in an IT project: 10 ways to make it work
“HELP! I need to change!!!”
Although this cry for help is not usually heard out loud, it does represent what’s going on in people’s minds when they’re faced with change. Whether it concerns your son or daughter who need to learn how to ride their bycicle by themselves, or your ...
Designing content rich websites
A website with lots of content, a very diverse user group, and to everyone's taste... how do you go about it? Get started with our white paper. We will explain how to start creating your website. From the first draft over information architecture to search strategy. And from Playmobil to IMDB. Want ...
E-commerce usability: creating customer delight
It’s been creeping slowly into our daily lives since the nineties, and today it’s big business. And. it’s here to stay. Right now, you’re living in the e-commerce era!
Some Baby Boomers may still struggle with the idea of buying something without seeing or touching the actual prod...
International Usability Testing
In Sweden, the cash dispensers have very large buttons. Do you know why these buttons are so big? You can press them wearing thick gloves. Swedish winters are cold. In the USA, zip code is a well-known concept. It stands for ‘Zone Improvement Plan’, but has very little meaning to anyone outsi...
Making sure people love your CMS solution
For a CMS implementation to be successful, it is crucial that the system is user-friendly. There are a couple of arguments that support this statement. A CMS is often maintained by a large group of decentralized content owners, often lacking the time to spend on it and most important lacking t...
Man beats machine: Why usability research should value quality over quantity
These days technology is everywhere. Users are more demanding and compare products all the time, not only for prices or features, but increasingly for user-friendliness. Knowing this, companies that wish to beat their competitors can leap forward by involving real users in their product design and d...
Mobile web design: how to create your success story
Take mobile web design seriously
Viewing a website developed for a computer screen on a tiny mobile phone feels like sitting in the front row of an Imax movie theater. You slowly become frustrated because you feel like you’re missing the action and when it’s over you’ll leave w...
Online help that really helps!
The success of any software or technology largely depends on its level of user satisfaction.
Considering this, you should at all times ask yourself how you can keep your users satisfied.
While doing so, you might ask yourself the following questions:
1. Does your product meet t...
The 10 commandments of e-learning
During the last decade, many companies have been trying to implement e-learning as their major platform for delivering training to their employees. Many of those companies experienced that the road to successful e-learning is steep and full of pitfalls.
The People Factor in Change Management
Have you ever wondered why so many organizations fail to successfully implement their new business application? Why so many users resist using their new business application after implementation, even if loads of time and money were spent on development? Sometimes change management is completely i...
