The People Factor in Change Management

Have you ever wondered why so many organizations fail to successfully implement their new business application? Why so many users resist using their new business application after implementation, even if loads of time and money were spent on development? Sometimes change management is completely ignored or considered a lesser phase. In other cases, change management primarily or solely focuses on the organizational side, meaning the preparation and definition of a new way of working, including new roles and new responsibilities.

Published on: 22/06/09
Size:2.87 MB
Author:Human Interface Group
Human Interface Group

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